Limos on Demand

Limos on Demand

FAQ

Frequently Asked Questions

Is there a minimum time/duration/hours I must book?

The minimum request in our core service zone is 23 minutes which is $69. The initial $69 to order the limo includes your first 23 minutes. Additional minutes above that are billed at the same rate of $3 per minute.

How many people fit in the limo?

We guarantee a 14-person capacity for each limo. If you have more people than this, you would need to reserve more than one limo.

Am I allowed to bring drinks in the limo?

Yes you may bring your own drinks and cups and stock the bars/coolers of the limo. We do NOT sell or provide any kind of drinks.

Is there music/aux control in the limo?

Yes, all the limos come equipped with Bluetooth where you may control your own music.

How soon will I get a limo if I want one immediately on demand?

The app will notify you how far away is the limo so you will have an idea

Is there a grace period for when the limo arrives?

In order to keep prices low and make limos more affordable there is no grace period, Time starts as soon as the limo arrives. Thus it is important to come out as soon as the app notifies you of the limos arrival. This also helps keeping your cost similar to what you approximated and maximizes the time you pay for in the limo. Best practice is to be waiting outside for the limo

How far in advance can I book a limo?

We operate 24/7 and you can book a limo as far in advance as you want and we always recommend making your reservation in advance to make sure we have availability.

How will I know when my limo is almost there?

The app will show you how far the limo is from you.

Can I leave items in the limo?

Items may not be left in the limo even if you have a round trip scheduled. The same limo might not be the one that picks you up on your second ride. Its precisely like a ride share/hauling service where each ride is unique and finalized upon your departure from the limo. Items that are left over may get lost and we are not responsible for lost goods in the limo neither are they always found as there are others who get in and out the limo where items might not be spotted by the driver immediately in between.

Do I get charged for the time between my rides or while I am at my event?

No, the time you spend at your event or occasion is not charged. The limo does not stay there even if you scheduled a round trip. The same or a different limo will be there for your second reservation.

What is the cancellation policy?

The cancellation charge is $69 which is the very same amount and same charge you pay as your minimum charge and the remainder of your reservation (if Higher than $69 is refunded) up to 14 days before your scheduled trip, after that 50% is refundable, Example $250 is refunded if your reservation is $500 and cancelled 14 days or less prior to its scheduled date. Abrupt cancellations that are the same day are not refundable as driver and limos have already been prepared and reserved for you.

How will charges show up on my card?

The first charge you will see on your credit card is the $69. If you reservation does not exceed 23 minutes, that will be the only charge you see. For all other reservations that are more than 23 minutes you will see two charges that show up. The first is the $69 and the second is the difference of any amounts that the system bills you for. For example if your reservation ends up being 40 minutes ($120). You will see two charges of $69 and $51 which add up to $120.

Is there mileage charge? What if i have multiple stops/pickups?

There is no mileage charge or per stop charge. the rate is simply $3 per minute whether the limo is moving or not, You may make multiple stops and or drop offs/pick ups as you wish to pick up your friends at various locations. Our limos are cost effective and sometimes are even cheaper than a single ride share car that's ordered through other companies and almost always cheaper when your group size is 5-8 persons or more.

Where will the limo park and pick me up?

Cadillac Escalade Stretch limos are large and unique vehicles that are rare in comparison to how many standard vehicles there is out there. The limo will always try to park and pick you up directly in front of the address you provided. However due to its length and uniqueness the limo isn't always able to do that due to road limitations, steep drive ways where the limo can bottom out or regular apartment gates where the limo cant enter/turn or extremely busy roads where limo cant park. Thus if you know your pick up address has such limitations best to always wait for the limo to the easiest location for the limo to park where driver can see you. Such as outside the gate or by the entrance of a large complex or at the top of the establishment of any location that has possible dead ends. Remember time start when the limo gets there. These limitations are only know by the person providing the pick up address/on site thus best practice is always to wait for the limo outside and at the easiest pick up spot and most visible where you can see the limo and driver can see you right away upon arrival and to avoid paying for the extra time it might take the limo may have to do U turns/ maneuvering around to exit the location.

Can I schedule a ride if I dont have the address? (AIRBNB)

Yes you may schedule a ride even if you don't have any of the pick up and drop off addresses. if you know the approximate area write that down in the addresses field. If you don't know it at all you may still schedule a ride and type TBD.For example if you are coming to an AIRBNB and your not sure of the address yet or have not booked your AIRBNB yet you may schedule the reservation to lock in your limo. Same concept with the destination address your going to if you don't have it yet or it changes last minute such as a boat reservation that you have not made or decided on another boat company, In such situation you may write in the address field (To the Lake)

Can you give me an example of how I can calculate my reservation cost?

The best way to calculate your reservation cost is to enter the address you're going TO and FROM in Google maps or similar app. Take a look at how many minutes it takes and multiply that by $3 per minute. For example if your trip is approximately 25 minutes long. Then that would be approximately $75. If your trip is only 15 minutes long then that would be already included in the minimum charge of $69 which gives you 23 minutes. Keep in mind that's an estimate and does not include wait time from the time the limo gets there till you get to it. Traffic conditions and time of day/week may make a difference. There is no guarantees on the pricing however the above steps should give you a very good estimate

When does the time start/end?

Time starts immediately upon the arrival of the limo to your designated pick up address and ends upon you and all of your group members exit the limo.

What if i want to change the information I provided in the booking?

To make changes you need to contact us from the app at 619-815-5466

What kind and color of vehicles are available?

All our vehicles are Cadillac Escalade Stretch limos with multiple bars for drinks and leather seats with party/laser or executive lights as well as Bluetooth for music control. The colors that are available are black or white or pink. Color selection is not always guaranteed.

Is there a security damage deposit i must pay to ride the limo?

There is no security deposit required to ride the limo. However you will be charged for any incidentals, which is if you or any of your group members throw up in the limo, damage it, or smoke inside of it or trashes the limo excessively above and beyond what's reasonable for your ride duration. Best practice is always take out your trash with you.

How will I know the exact start and end time of my reservation?

The app will notify you when your trip has started and ended. you will also get an email receipt with the break down

How will i know the exact grand total cost of my entire reservation?

The exact total of the reservation will be the amount of minutes you booked the limo for times $3 per minute. There isn't a way to know the exact total of the reservation to the dot in advance but you can get a very good idea by checking how long it takes in minutes to get to your destination from your pick up address. The time starts when the limo gets there regardless if you got in right away or not.Keep in mind limo travels a bit slower than other vehicles and sometimes has to use different streets to make a specific turn due to its length. Moreover, traffic, the day of the week, and time of the day influences how long a trip takes which can affect the entire cost of the reservation. to be on the safe side always add 50% time for what gps shows to allow to calculate difference in limo speed and time for loading/unloading, photos etc etc

How do I know if my dates and times are available?

If the app allows you to book that usually means its available for that time. We will notify if there is no availability via a text

What areas do you serve for pick ups?

You can check the service area section in the main menu of the mobile app.

What if I want to book more than one limo for the same location (large groups)?

You will need to use multiple phones as each person can order one limo per device with the app

What's the difference between a trip and a reservation?

A trip is defined as the duration to get from point A to point B. Where as a reservation is the allocated amount of time you reserve the limo for. A reservation would be defined as the time from the minute the limo gets there (based on your scheduled time) until the time you get out of it. For example the limo gets there at 10PM and you come out at 10:15pm then it takes 20 minutes to get you to your destination. Although the trip is 20 minutes, the reservation time was a total of 35 minutes which is what you get charged for. Another example would be a reservation for 4 hours yet only have a trip/driving time of 2 hours because you would like the limo to stay with you and reserved only for you during the time your outside of it because you want to leave stuff/items or your drinks in the limo or you want a continuous reservation. Another example would be special occasions or weddings or quinceaneras where you would like to take pictures with the limo or simply be driven around for fun.

What occasions should I book a limo for?

Limos are typically booked for special occasions such as Weddings, Anniversaries, Quinceaneras, Executive meetings Etc etc. However with Limos On Demand and rides starting at just $69 just about every one now can book a limo for any occasion, special or not. It could be for a simple meeting with friends, or a regular ride that you need somewhere or because you have more than 4 people that can not fit in a single ride share vehicle. We offer you limos that give you capacity, luxury, status, party, executive and above all memories to be made at a fraction of the cost

Can I tip my driver before or after my reservation?

Yes you may optionally tip your driver either before or after your reservation. you can let us know by simply texting us at our number 619-815-5466